No current maintenance activities at this time

Jun 24, 2026

We are currently in the process of tuning how cluster usage impacts users’ FairShare priority factor. Historically, the FairShare priority factor provided a boost to job priority for users with low recent cluster utilization, but droped off sharply after a small amount of cluster resources were consumed. This tuning aims to increase the amount of cluster resources users’ may consume before their FairShare priority drops off.

You may notice changes to job wait times during this tuning. If you have any questions about this change, please contact us. For more information about FairShare and other factors that affect job priority, please refer to our documentation.

Jun 12, 2026

ICER’s OnDemand portal has been updated to version 4.2! This update introduces several new features, including:

• An option for interactive session notifications
• A new System Status application to view overall cluster resource utilization
• The ability to save, edit, and delete interactive application settings
• An updated file editor interface
• The display of both requested cores and GPUs on session cards
• The ability to download session information as a zip file to attach to a support request

If you have any questions about this update or encounter any issues, please contact us.

May 13, 2026

Due to short-term staffing issues we anticipate that help desk response times will be somewhat longer than usual. We strive for an initial response to all queries within one business day but anticipate that a more realistic response time in the near future will be 2-3 business days. We will prioritize urgent requests to the greatest extent possible. We apologize for any inconvenience this may cause, and thank you in advance for your patience.